Our Staff

Katrina McSpadden, BC-HIS

Katrina McSpadden, BC-HIS

Board Certified in Hearing Instrument Sciences

I have been in the hearing industry for 12 years. I am board certified in Hearing Instrument Sciences. I have a passion for helping people and changing their lives and have done so in many capacities. I possess the knowledge, skill and experience to educate those with hearing loss, and their loved ones to be able to participate in, and live life to the fullest despite their hearing loss. I aspire to help as many hearing-impaired individuals as possible.

Hearing loss as been attributed to several other health disorders including but not limited to; dementia and other cognitive disorders such as depression, diabetes, stroke and heart disease. Today, 14.6 million people in the USA live with an untreated, disabling hearing loss. It is my goal to help change these numbers to provide all around wellness to those with hearing loss.

Outside of helping people with hearing loss, I enjoy spending time with my family, listening to music, reading, playing chess, outdoor activities, and traveling. I have been blessed with 3 wonderful children: 2 boys and 1 girl.

Exanna Gerald, PSC

Exanna Gerald, PSC

Patient Services Coordinator

Exanna Gerald is a Patient Service Coordinator. Exanna is originally from Hattiesburg, Mississippi and moved to Alexandria, Alabama in 2006. She graduated from the University of Southern Mississippi, and started working at Pattillo Balance and Hearing Center in 2021. Exanna began working in the hearing industry in 2020 and was drawn to the profession because of her desire to help others connect with the world around them in a more positive way.

What she loves most about saving hearing lives is that she is able to witness the transformation of people’s lives as they rediscover a world of communication they have been missing. Exanna strives to provide the best quality care in her everyday work with patients.

Outside of saving hearing lives, she loves to travel, hike canyons, capture waterfall pictures through photography, and care for her feline fur babies.

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Customer Reviews

Fantastic...the staff always go above board.

william smith, on Google

The people that work here are always friendly and helpful. I enjoy getting my hearing aid serviced and bought here.

Denise Hinton, on Google

Appointment this morning went like clockwork. Got right in and had my hearing aids cleaned within minutes. Doctor asked if I had any questions or needed any help with my aids. Told her that they were great and wished everyone a Merry Christmas. Very friendly and efficient staff here in...


The girls at the Oxford Al. location are so sweet and helpful. Always ready to do anything to accommodate their Customers. I have nothing but rave reviews concerning this location.

Sandra Smithson, on Google

Great hearing aid center! The provider (Katrina) and Office Manager (Exanna) are awesome and really care about their customers!

Howard Gerald, on Google

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